Yh00 Responsible Gaming — Entertainment, Not Addiction

Core Principles of Responsible Gaming

• Treat it as entertainment: Play for enjoyment — not as income. Chasing losses is unrealistic and leads to greater harm.
• Set Your Budget: Only play with money you can afford to lose. Never borrow or use money meant for living expenses.
• Stick to your time limits: Set aside specific time for play and don't exceed it. Prolonged sessions are harmful.
• Play with a Clear Mind: Avoid gaming when stressed, depressed, or under the influence of alcohol. Decisions made in these states can cause harm.
• Keep balance: Gaming should be part of life alongside other responsibilities — work, family, education — not a replacement for them.
• Take regular breaks: Take breaks instead of playing continuously, and engage in other activities.

Deposit Limit

Set a limit on how much money you can deposit into your account. It helps keep you within budget.

• Daily Limit: Set a daily limit on how much BDT you can deposit.
• Weekly limit: Set a total weekly deposit limit.
• Monthly limit: Set a maximum deposit limit based on your monthly budget.
• Reducing limits takes effect immediately, but increasing them takes effect after a 24-hour cooling period — this prevents impulsive decisions.
• Go to Account Settings and set this limit from the Responsible Gaming section.

Loss Limit

Set a limit on how much BDT you can lose in a given period.

• Loss is calculated as the difference between all bets and winnings.
• Once you reach your limit, you can't place bets for the rest of the session.
• It ensures you won't lose all your money on a bad day.
• Set realistic limits — they should be part of your monthly entertainment budget.

Session Time Limit

• Decide how long you'll play in one session — 30 minutes, 1 hour, 2 hours, etc.
• You'll be automatically logged out when time is up.
• Long sessions lead to fatigue and poor decisions. Shorter sessions are healthier.
• Take at least a 10-minute break every hour — step away from the screen, walk around, drink water.

Reality check reminder

• Regular pop-up messages remind you how long you've been playing and how much you've spent.
• It keeps you aware and prevents emotion-driven decisions.
• When you see the message, pause for a moment, assess your current state, and decide whether to continue.

Ask Yourself

1. Are you betting with more money than you can afford?
2. Are you spending more time gaming than you planned?
3. Are you chasing losses with repeated bets?
4. Are you lying to family or friends about your gaming?
5. Have you borrowed money for gaming or struggled to pay bills?
6. Have you tried to stop gaming and failed?
7. Is gaming harming your work, studies, or family relationships?
8. Do you feel restless or anxious when unable to play?
9. Are you using gaming to escape stress?
10. Do you feel guilty or ashamed about not controlling your gaming?

First step

1. Acknowledge the problem: The first step is admitting you need help. Denial is part of addiction — it's hard to overcome, but necessary.
2. Talk to someone you trust: Share your concerns with a family member, close friend, or professional counselor. Recovery alone is difficult.
3. Activate Self Exclusion immediately: Log into yh00 and request Self Exclusion or permanent account closure. This removes temptation.
4. Limit Financial Access: Hand over your payment cards, mobile banking apps, and bank account access to a trusted person.
5. Seek Professional Help: Contact a mental health professional, addiction counselor, or support group.

Contact for help

If you or someone you know is struggling with gaming problems:

• yh00 Support: Email [email protected] to close your account or activate Self-Exclusion. We process requests quickly and confidentially.
• Mental health helpline: Call the National Mental Health Helpline — various organizations are available in Bangladesh.
• Professional counselors: Find a licensed therapist or psychologist experienced in addiction treatment.
• Support Group: Join others facing the same struggle — shared experiences are powerful recovery tools.

How to Help

• Be honest: Express your concerns without judgment. Avoid criticism or accusation — show care and support instead.
• Listen with Empathy: Listen to what they have to say. They may be feeling shame, guilt, or despair.
• Provide information: Share information about gaming addiction, warning signs, and resources for help. Knowledge empowers.
• Encourage professional help: Help them find a therapist, counselor, or support group.
• Control your financial exposure: If possible, limit access via payment cards, mobile banking apps, and cash.
• Take care of yourself: A loved one's addiction can take an emotional toll on you too. Take care of your own mental health.

What Not to Do

• Don't blame them or lecture them — addiction is a disease, not a moral failure.
• Don't repeatedly bail them out of debt — it enables addiction.
• Don't ignore their gaming or assume it will resolve itself — intervention is needed.
• Don't have unrealistic expectations — recovery takes time and setbacks can happen.
• Don't try to hide the problem — secrecy strengthens addiction.

How Self Exclusion works

• Choose your period: Choose 24 hours, 7 days, 30 days, 3 months, or 6 months — whatever suits your needs.
• Takes Effect Immediately: Once activated, it takes effect immediately and cannot be cancelled until the period ends.
• Complete restriction: During exclusion, you cannot log in, deposit, or place any bets.
• Stop Promotional Communications: During exclusion, you won't receive any marketing emails or notifications.
• New account ban: Creating a new account during exclusion violates terms and results in permanent ban.
• Review when the period ends: When the period ends, you'll need to decide — return or extend your exclusion.

How to Activate Self-Exclusion

1. Log in to your yh00 account
2. Go to Account Settings or your Profile menu
3. Open the Responsible Gaming Section
4. Select the Self Exclusion option
5. Choose an Exclusion Period
6. Confirm your decision — this cannot be reversed
7. You'll be automatically logged out and cannot log in until the period ends

Core principles

• View gaming as entertainment — not as income or a financial solution.
• Never bet beyond your means — use only your entertainment budget.
• Don't try to recover lost money — it leads to bigger losses.
• Don't game while drinking or under the influence of drugs — it leads to poor decisions.
• Don't play when stressed, angry, or depressed — managing emotions is essential.
• Regularly assess whether gaming is harming other activities — work, family, education.

Practical Tips

• Set limits on time and money before you start, and stick to them strictly.
• Take regular breaks — at least 15 minutes per 45 minutes of play.
• Keep a record of your wins and losses — knowing reality matters.
• After winning, withdraw some money and don't play again.
• Balance gaming with other hobbies and social activities.
• Have an open conversation with family and friends about your gaming.

What We Do

• Powerful Tools Provided: Deposit limits, loss limits, time limits, Self Exclusion — all tools are free.
• Strict Age Verification: We take age verification seriously to protect minors. Suspicious accounts are closed immediately.
• Active monitoring: We monitor player behavior to identify warning signs and intervene when necessary.
• Clear information: All games, odds, and risks are clearly displayed. No hidden terms.
• Help Resources: We provide resources for help and connect players with professional support.
• Fast Response: Requests for help from players are handled with priority and confidentiality.